Refunds and Cancellation

Last updated: August 10, 2026

1. Free first

We deliberately let you process 15 documents without payment and without a card. That's enough to see if the service fits: you'll see both the recognition quality and the report sheet. It only makes sense to pay after that.

2. How to cancel

You can cancel at any time — email bugiaiinfo@gmail.com or message the bot directly, @BugiAiBot.

After cancelling, access continues until the end of the paid period, and no further charge is made. Your sheet, file folder, and all accumulated data stay with you — they live in your own Google account, and we don't delete them.

3. When we give a refund

We'll refund the payment in full in the following cases:

• The service never worked. You paid, but setup failed due to our fault.
• Extended outage. The service was unavailable, due to us, for a significant part of the paid period.
• Duplicate or mistaken charge. You were charged twice, or after cancelling.
• Request within 14 days. If you paid and, within 14 days, decide the service isn't for you — we'll refund without asking why.

4. When we don't refund

• The period was already used and the service was provided and used by you.
• The issue was with a third-party service, not us: Telegram or Google being unavailable.
• A document was misrecognized but you had the chance to correct it before saving — that's normal operation, not a failure.
• Access was suspended for violating the Terms of Service.

For a yearly subscription cancelled mid-term, we'll consider a partial refund for unused full months on request.

5. How to request a refund

Email bugiaiinfo@gmail.com from the address used for payment, with a brief description of what happened. We respond within 3 business days.

Approved refunds go back through the original payment method. Money usually arrives on your card within 5–10 business days — the timing depends on your bank, not us.

6. If you disagree with a decision

Write to us again — most disputes get resolved through correspondence. If we can't reach an agreement, you're entitled to contact the supervisory authority in your location.